API

Create support ticket

post
https://core-api.ternary.app/api/support-tickets

Submit a support ticket to the Ternary support team. The requester's name and email are automatically populated from the authenticated session — no identity fields are required in the request body.

Optionally include one or more ccEmails addresses to copy additional recipients on the ticket.

The client supplies tenantID as ticket metadata; it is not injected from the authenticated session.

Body Params

Submit a support ticket to the Ternary support team. Requester name and email are injected from the authenticated session; tenantID is supplied by the client. The client does not send requester name or email.

uuid
required
^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

Client-supplied tenant ID recorded as ticket metadata.

ccEmails
array of strings | null

Up to 10 email addresses to CC on the ticket.

ccEmails
string
required
length between 1 and 65535

HTML body of the ticket comment. Unsupported tags and attributes are removed. Uploaded image parts are attached to the ticket; they are not inserted inline into this HTML.

uuid
required
^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

Client-generated UUID used to deduplicate submissions. The same key on retry returns the original ticket rather than creating a new one.

string
required
length between 1 and 150

Brief summary of the issue (150 characters max).

Headers
string
enum
Defaults to application/json

Generated from available request content types

Allowed:
Responses

Updated 5 months ago

Did this page help you?
Language
Credentials
Bearer
JWT
URL
LoadingLoading…
Response
Click Try It! to start a request and see the response here! Or choose an example:
application/json

Updated 5 months ago

Did this page help you?