API

Create support ticket

post
https://core-api.ternary.app/api/support-tickets

Submit a support ticket to the Ternary support team. The requester's name and email are automatically populated from the authenticated session — no identity fields are required in the request body.

Optionally include one or more ccEmails addresses to copy additional recipients on the ticket.

Body Params

Submit a support ticket to the Ternary support team. Requester name, email, and tenant ID are injected from the authenticated session — the client does not send identity fields.

uuid
required
^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

The authenticated user's tenant ID.

ccEmails
array of strings | null

Up to 10 email addresses to CC on the ticket.

ccEmails
string
required
length between 1 and 65535

HTML body of the ticket comment. Inline images are embedded as tags referencing Zendesk attachment URLs.

uuid
required
^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$

Client-generated UUID used to deduplicate submissions. The same key on retry returns the original ticket rather than creating a new one.

string
required
length between 1 and 150

Brief summary of the issue (150 characters max).

Responses

Updated about 2 months ago

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Updated about 2 months ago

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